Auto payment was not working for Jan payment. Who should I contact?

[Seonwan]

Suddenly autopayment was skipped for Jan 2014.  And I see $5 late fee on Feb bill.  What happened?

My autopay is set for Bank checking account  and I don't see any notices.

[vzw_customer_support · Accepted solution]

Oh no, Seonwan. We want to help you get those auto payments back on track. You can log into My Verizon by visiting www.vzw.com/autopay to double check your account information. If you're unable to find anything to answer what happened, I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name.


Thank you
JenniferH_VZW

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