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Asurion charging me for additional damage on phone

DANTRY96
Member

My pixel 3 xl screen cracked last week so I put a claim in to have it fixed. I have total mobile protection plan so I was told it would be $30. I received a refurbished phone as a replacement and mailed back my phone with the cracked screen in their provided envelope. About 4 days later I received an email from Asurion stating the back of the phone had damage and they will be charging me an additional $170. I called and tried to dispute it but they refused to reverse the charge.  I'm upset because it would have been cheaper for me just to have the screen repaired locally. Do I have any remaining options to get this charge reversed?

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Re: Asurion charging me for additional damage on phone

Community Manager
Community Manager

I'm so sorry to see you had to deal with a screen replacement for your Pixel 3 XL. Due to Asurion being the insurance provider, they are the company you would need to dispute the additional charges with https://www.phoneclaim.com/verizon/. 

TamaraH_VZW

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Re: Asurion charging me for additional damage on phone

Tigerstep
Novice

Asurion is a scam. TMP for 2 years is $360, that's almost 50% of mid end $750 smartphone.

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