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Asked for insurance -- Employee did not apply. What happens now?

Member

I purchased a Samsung Galaxy S6 Edge at a store in person, and I specifically asked for insurance coverage. I gave Verizon a call about a week later to ask some question about the device, and I also asked whether or not insurance was applied on the device, and upon checking my account, the Verizon employee told me that it wasn't, so I asked AGAIN to put insurance on my device.

Now, I am checking my bill and it seems as though insurance was NOT added on despite me asking TWICE. It's past the 14-day period during which insurance can be added, so I am extremely frustrated about the situation. I WILL need insurance coverage during the 2 years I will hold my phone, and if I can't add insurance now, what am I supposed to do?

Can this be corrected? Who should I talk to and what should I show in order to get this sorted out?

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Re: Asked for insurance -- Employee did not apply. What happens now?

Sr. Leader

You can get insurance within 30 days of purchase.

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Re: Asked for insurance -- Employee did not apply. What happens now?

Sr. Leader

You can get insurance within 30 days of purchase.

View solution in original post

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Re: Asked for insurance -- Employee did not apply. What happens now?

Member

you can go to the store or call and make sure that they know you are with in 30 days like snn5 said and they shouldent have a problem

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