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After a factory reset, all of my messages were deleted, even from MyVerizon

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I did a factory reset on my phone. After reinstalling the messaging app, I thought the restore wasn't working. So I logged onto MyVerizon online, and all of my messages were suddenly deleted. I never manually deleted them, didn't have an auto-delete function, and was not limited. Does anyone know what happened and if any sort of retrieval is possible?

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