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A better app for a better network

pov2014
Member

It didn't work as intended ...

It keep asking the same information and didn't recognized my phone device ..

This week, 4/21/2017, on my device when I click the verzion icon (my verizon), it says: "To protect your account from suspicious activity, we'll need to verify your device".  Then I type in  my phone # as requested, and it asks for pw and typed that in as same pw that I use to sign-in online account and still doesn't work.  No matter what I do, it say type in your valid phone, etc.  I am not sure if this is legit or fake now.  can anyone look into it or does anyone has same problem access it from your device?

Thank you

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Re: A better app for a better network

pov2014
Member

It is a question ...

How do you sign in when everything is corrected and still keep asking the same information?

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Re: A better app for a better network

Community Manager
Community Manager

We'd like to ensure your services are working correctly. Are you attempting this while outside the country?

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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