Same problem here. I am in the same boat. I got my phone last year, november. I signed a 2-year contact for a smart phone, switching from t-moblie. I was told I'd get a $150 credit on my bill within 2-3 billing cycles. I was told it would be automatic from my port from t-moblie. I have since chatted online 3 times and called verizon 4 times about it. Each time they apologize saying i should have gotten it and will take care of it. i still don't have it. I'm about ready to cancel and switch to AT&T.
I did the same thing and never received my bill credit either. It's quite unfair, isn't it?
I'm currently trying to switch to Edge and completely lost my cool because of how rude customer service reps are being, so I would imagine that I will now never see that bill credit. I was reading that Verizon blacklists any customers who get upset on the phone and do not help them further. I hope this is not the case, but I feel as though it is likely true.
Good luck. I hope at least one of us receives this bill credit!
Same issue here. First contact was placed almost 2months ago and all reps ive spoke to said they would take care of this. ALL LIED!!!
I gave them final chance last week to get my ticket resolved before i write a letter to corporate office, BBB, etc.
I will give this a final chance to see if i get my credit as i was promised.
Yes,same thing, 3 iphones got them at costco in nov because costco also had a deal where they (costco) were giving $150 for buying a phone, now verizon says because i got the cash card from costco, verizon is not honoring their promise of $150 per line/smart phone that i ported over so i wont be getting the bill credit that verizon was advertising at the time. Notice that they dont really put this stuff in writing, that way they can change the rules as they go.
I really dont understand this logic except that it benefits verizon as their excuse not to pay on an advertised promise that lured people to port over their smart phone numbers from other carriers. You (verizon) advertised that if i (customer) ported over phone numbers (smart phone), you (verizon) would give me (customer) in return $150 bill credit in 2-3 bill cycles. Me, the savy shopper that i am looks for the best deal on verizon smart phone and found at costco where im a pay yearly member for the best deal and the deal was to activate a new iphone5s and recieve $150 costco cash card, no where did t say that it was from verizon for porting over my number from tmobile. Now you (verizon) says well you got $150 from costco per phone so we (verizon) are not going to give you (customer) the bill credit we advertised. I just dont see how this makes sense. I think verizon is just that big and from a besiness stand point, they can do it and get away with it as its money in their pocket but in the long run thing like this will hurt verizon
I am 5 bills in and I haven't received a credit from either entity. Not verizon not best buy ... so now what? I've been on chat with someone that tells me I'm not eligible for the NATIONWIDE PROMOTIONAL OFFER ... HMMMMMMMMMM ... I switched over 3 smart phone lines from another carrier and I also pay my bills on time ... so where is my credit ... I will get back on here and post whatever resolution I get so you guys can get it all figured out b/c i am very upset and irate over this situation ... i feel taken for granted of, lied to and manipulated!!!