14 years as a loyal Verizon customer. If it takes me an extra 10 days to pay $500 and some change, it would be alright! Nope......so let see...14 years x how much I have paid 7 lines..15x7=100 or so on a reconnect fee hmmmm...wow! Get a grip on who your loyal customers are and take care of them. Half off a bill, data back, etc....you think we don't see it? Your showing how bad you treat loyal customers, give me a reason why I should not feel underappreciated? Why shouldn't I look to switch, does loyalty matter?