$125 credit ended up as $250 past due amount??

BBAB
Member

I was told I was getting a $125 refund to our bill as of 2/20/15. When I received my bill today in the mail it documented a past amount of $250. I have been dealing with incorrect bills since July of last year- hours of being on the phone with customer service- and complete disappointment with Verizon. I need help ASAP.

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