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dropped calls

Alan2121
Member

In the last two weeks all (4) of our iphones have been dropping calls.  They are different models so I don't think it is a phone thing. 

We have no home phone so I run my business from my cell phone and I work out of the house.  Frustration level is off the charts.

Can someone help me with this?  I have no clue how to figure this out.

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Re: dropped calls

Customer Service Rep

Dropped calls when conducting business is understandably frustrating, Alan2121. Let's get to the bottom of this. What zip code is this happening in? How far from this area do you need to be before the calls stay connected?

LynnD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: dropped calls

Alan2121
Member

Thank you for the response. My apologies for the late response.

The zip code is 30004 and the calls are mostly happening on the main floor

of our home. This started about 6 weeks ago.

On Wed, Jun 14, 2017 at 3:17 PM, vzw_customer_support <

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Re: dropped calls

Customer Service Rep

Thank you so much for the helpful information, Alan2121. Let's continue to dig into this and get your calls working again. We did not find any issues reported in your area at this time. Has there been any changes to the area when this started such as storms or new construction? Do you have any trouble with calls outside of the home? Do you use a network extender, http://spr.ly/65848WshM?

DanielleR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: dropped calls

Alan2121
Member

I was unable to open the link regarding a network extender.

On Fri, Jun 23, 2017 at 8:49 AM, vzw_customer_support <

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Re: dropped calls

Customer Service Rep

We're sorry the link would not open, Alan2121. Please try this link, http://spr.ly/65858oWO7.

DanielleR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: dropped calls

Alan2121
Member

That one would not work either.

Alan [Removed]

personal information removed as required by the Verizon Wireless Terms of Service 

Message edited by Verizon Moderator

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Re: dropped calls

Customer Service Rep

I am so sorry you are having difficulties opening the link Alan2121. Can you click, http://vz.to/2n6JWQa for information regarding our network extender. Please let us know if you are able to open the link.

Thank You,

MichelleS_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: dropped calls

Alan2121
Member

Still not able to open the link. I promise I have a good computerSmiley Happy

On Sat, Jul 1, 2017 at 11:53 AM, vzw_customer_support <

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Re: dropped calls

Customer Service Rep

No need to worry Alan2121. Here’s the non-shortened link that will help: https://www.verizonwireless.com/support/4g-lte-network-extender-faqs/?intcmp=INT-SEA-NON-CS-ss_sam_n...

StevenM_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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