Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
Wagmore_Barkless
Enthusiast - Level 2

Disabling and enabling the hotspot has no affect.

I mentioned in my original post that the Verizon store employees could see my SSID with their phones. I have had other people try their phones and some will see the SSID and some won't. I guess I'll just have to cancel the hotspot.

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Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
Ann154
Community Leader
Community Leader

Try checking the frequency the mobile hotspot is broadcasting on. It will either be 2.4 GHz or 5 GHz. Some devices can only connect to the 2.4 GHz frequency.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
Wagmore_Barkless
Enthusiast - Level 2

I can't find a frequency listing on my phone. It does have a Broadcast Channel, which is usually set to "Auto". However, I have tried changing the channel and didn't have any success.

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Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
Wagmore_Barkless
Enthusiast - Level 2

Went shopping for a new laptop. Looked at 10 laptops in two different stores. None would see my hotspot SSID. Called Verizon, and a very good tech named Jimmy spent a couple of hours with me. We finally did a hard reset of the phone. Everything is now working great and all of my computers can see the SSID.

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Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
vzw_customer_support
Customer Service Rep

Wagmore_Barkless, glad to hear you got in touch with our great tech support staff and that the hard reset helped bring your device up to speed. Thanks for the update and please be sure to reach out to us down the road for support or use our friendly support page online http://bit.ly/yN1P80

-PeterV_VZW
Follow us on Twitter @VZWSupport

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Re: 4 out of 5 computers at my home cannot see Android mobile hotspot
Salisbury
Specialist - Level 2

Completely unlikely!

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