I decided to activate the 3g capability on my Xoom, which I purchased last month. In order to keep track of my data usage, after activating my account, I went to Verizon and tried to register for an account tied to my service.
Verizon tried to send me a text message... thanks for sending me something I can't recieve on my device...
Like many others on here, I called, spent nearly two hours on the phone, and finally got someone to snail mail me a temporary password. 30 DAYS LATER the password arrived in the mail.
I took it to verizon.com and attempted to complete my registration. No such luck. Verizon had deactivated my registration. So basically, they made me wait 30 days for a password that was expired by the time I got it!!
I called in, wasted 2 more hours on the phone, only to have a tech (after extensive hold time so he could research the issue) tell me that I had to register, and then wait for a password via snail mail. NO REALLY? Wasn't that what I just did!!
Honestly, how is it that Verizon does not have a real solution for a basic process? I can register again... spend two more hours on the phone convincing someone to snail mail me the password... wait another 30 days... then find that it is expired...
I can flash my Xoom for Sprint, spend five minutes setting up an online account, take advantage of their cheaper data plans, and be done with it.
gee... I think I will follow the easier route... Sprint, here I come.
We definitely do not want to lose your business. I am so sorry for your inconvenience with registering your account online. I am certain I can assist you with a resolution. Please PM me with your name, your mobile number, and a good contact number for you. I will be able to reach out to you personally and resolve this for you.
Thank you and have a great day!
Lol threatening to leave, how original and effective. Just go into a store and have the rep do it there on the pc, in front of you. problem solved. Dont say they cant, they can, make sure its not a third party store.
Ummm, the OP threatened to leave in 2011! Odds are they have already come to a decision by now.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.