Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Need help with gray lines all of a sudden appear on screen
MBranch40
Newbie
‎08-19-2015 07:46 AM

Phone was working great the night before. Woke up this morning to gray lines and splatter across my screen as if I dropped it when it wasn't

0 Likes
2 Replies
Correct answers are available for this post.
Re: Need help with gray lines all of a sudden appear on screen
vzw_customer_support
Customer Support
‎08-21-2015 08:00 AM
Hi MBranch40!

I'm saddened to learn that you're having trouble with your phone and I'm here to help! Has you phone been exposed to any water damaged? Have you attempted to power your phone off/on?


Let's see what's causing the problem!


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Correct answers are available for this post.
Re: Need help with gray lines all of a sudden appear on screen
MBranch40
Newbie
‎08-21-2015 08:29 AM

No the phone haven't been exposed to any water nor have the phone been dropped. The phone was working fine the night and hours before leading up to the problem. The gray lines appeared then all of a sudden this small splatter and now what was a small black splatter it has completely covered my entire screen. The guy at verizon told me my LCD crystals was going bad or broken

0 Likes