Highlighted

My replacement Moto X is on back order, any timeline??

Member

I have been told through the online website that my replacement Moto X is on back order... Can anyone give an estimate as to how long the back order is on this item??

0 Likes
Highlighted

Re: My replacement Moto X is on back order, any timeline??

Customer Support

We want to make sure you get your replacement device as soon as possible. Have you received any Emails regarding your shipment? Were you given an expected ship date?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Highlighted

Re: My replacement Moto X is on back order, any timeline??

Member

Hello, my equipment is still on back order, I've just checked the

phoneclaim.com status of my claim. Still on back order, no timeline set up.

On Wed, Feb 22, 2017 at 8:56 PM, vzw_customer_support <

0 Likes
Highlighted

Re: My replacement Moto X is on back order, any timeline??

Customer Support

mfstewart,

in order to get more information regarding your replacement, you will need to reach out to the insurance company. Here is where to reach them: Asurion 888-881-2622.

MahrizaM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes