Same problem here. Tried to sign up on web so I could access account and use data/account manager app on Xoom and said I would get a text message with temporary password, problem is, Xoom does not receive text messages. If you don't have a phone with Verizon or existing account, you are out of luck.
Sent an email request for help and when I didn't hear back, called tech support. They were lost. Kept telling me to go to app on Xoom and could access account to get text messages...Huh, need a password to use this app to get into account, that doesn't work. Lots of checking and talking to other support person and then suggested downloading and installing VZ Access Manager. Told them I thought I would need a password for this but said I could use phone number from device to use this and sign up. Told her I would find software and see if that worked.
Just as I get off the phone with this tech support person, a tech support person calls responding to my email. We go through the whole no ability to get text messages on Xoom device thing and no other Verizon phone, so not able to get temporary password. At one point I asked about password by email and it sounded like YES, but then due to security, could not be done, just a text of by postal mail to billing address. He also spoke of downloading VZ Access Manager to get text message to get onto account so we tried to step though this. I already had my doubts from seeing info about this but gave him the benefit of doubt and tried it. No device listed. I tell him. Tell him what is on screen, yes, under Windows 7, no Xoom...but he says "Xoom is Android, not Windows 7", yes, no choice for Android, only the App I already downloaded, but need the password for this. Do I download to my computer and then use it, "Yes, you have a laptop, right" Yes, but which device do I select under the selections and I would need a password for this too. "Hmm, check with other tech support" Finally it is determined that only way to get this is by postal mail.
Today, for the heck of it I stop into Verizon store and see if they can get me my password with ID and device to show the number is mine and he tries, but no go. One option was to set up a phone account temporarily and get a password for this phone for Verizon online access and then I could get to account and such, but this was going to take some time and I didn't want to deal with the possible issues if this went wrong, so I thanked him, as he did seem to know more and tried, but it will be just as easy now to wait for the snail mail and get the password.
I have set-up other data accounts with an iPad and a Galaxy Tab with another carrier in the past and neither of these had text capabilities and I had accounts set up within minutes and could access them from the internet. Just set-up the account and password online and maybe a confirmation/activation email and you were good to go within minutes.
Here we are in the age of instant information and a device that delivers information to you instantly, practically where ever you are and we need to wait for postal mail to get a password. Certainly someone did not plan well for this. I have had nothing but problems with Verizon online, even trying to sign up for these forums and my first attempt and my user name would not activate and then no matter how many times I changed the password it would not work, eventhough my account was created and activated and obviously there as I could reset the password multiple times. Hopefully things go much smoother in the future with Verizon, the first 48 hours with them has not impressed me at all.
