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Moto x reset stalls after backup restore

Member

Moto x 1st generation, stalls after mstr reset, At the baclkup_restore screen. Only two buttons available after a 'successful' restore are: SYNC or RECURRING_SYNC.

   Have done this process may times including restarts.

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Re: Moto x reset stalls after backup restore

Expert

What happens when you select either of the sync options?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Moto x reset stalls after backup restore

Customer Support

Timone, lets make sure that Moto X is back up and running without any issues. Ann154 brings up a very good question. What happens when you press either one of those options? Are you able to get to the main screen on your phone? Looking forward to working with you.
KevinR_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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