Timone, lets make sure that Moto X is back up and running without any issues. Ann154 brings up a very good question. What happens when you press either one of those options? Are you able to get to the main screen on your phone? Looking forward to working with you. KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!