Highlighted

Is My Broken Microphone Keeping Me From Answering Calls?

Member

I have the same problem with my Moto X.  Happens on every call - caller can't hear me and I can't hear them, unless I turn on speaker phone.

It happens both with the case on and off.

No damage to phone or jacks.

It seems to maybe be a software issue?  The speakers work for listening to music and for voice to text.

0 Likes
Highlighted

Re: Is My Broken Microphone Keeping Me From Answering Calls?

Customer Support

Abigail_1 that is a great phone. We want you to be able to take full advantage of it. When did this first begin? Were there any recent changes to the phone like a software update or new apps?

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes