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Errors Updating Apps
KLRSKIR
Enthusiast

All of the sudden my Xoom on 4.04 is unable to get any updates. "Error retrieving information from server. [RPC:AEC:0]."

Solutions?

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Re: Errors Updating Apps
KLRSKIR
Enthusiast

Hmmm... Ok, off to the store I suppose.

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Re: Errors Updating Apps
vzw_customer_support
Customer Support

Hi KLRSKIR!

I want you to be able to complete updates on your XOOM device! Though you mentioned you would be visiting a store, I'd still like to give you some steps to try. Below I have provided you with steps on how to complete a soft reset and a master reset. Please do the soft reset, then see if you can complete the update. If not, please try the master reset. If completing the master reset, please back up the data on the device first. Here are the links for you:

Soft reset: http://bit.ly/N0yjnA
Master reset: http://bit.ly/Pdmd9j

Thank you,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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Re: Errors Updating Apps
KLRSKIR
Enthusiast

Thanks much for the reply. It took a factory reset to get it back in a working state. Even replaced the simcard. This was a totally unknown issue. Thanks again!

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Re: Errors Updating Apps
John_and_Cindy

Forgive me for interjecting into this thread- but just wanted to say I was also

experiencing a similiar problem; Ice Cream Sandwich had frozen during its

install on my brand new Xoom on Day One of boot up (today.)  I used the

directions for "Soft Reset" and that unfroze everything and the update began

again- to its perfect completion!  This simple trick was a BIG help.

I bought my Xoom from an internet third party, and though it was a new unit,

it arrived with absolutely no paperwork, not even a "quick start guide" and

with a dead battery. I did get it going, and then it froze with the IMM767 update.

Then- unfroze with the help of the excellent Christina B of VZW support!

Thanks again.

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