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Can't add Verizon email account to refurbished Moto X (2013)

I just got a replacement Moto X for my first one (the charging port stopped working). I've been able to set up all my other accounts, but for some reason can't establish my Verizon account.  I keep getting the error message, "email address or password are incorrect," although I've re-set my password twice.  I'm suspecting there's a difference between the PW my cellphone uses to access webmail and the PW my laptop's web browser/Outlook program uses to access email - but I don't know what that might be.  Suggestions?

TIA --

Brint

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Re: Can't add Verizon email account to refurbished Moto X (2013)

Community Manager
Community Manager

JustaservantRVA, we want to make sure that you can get your email set up on your device without any issues. I would recommend on trying to follow the steps on this link to set up your Verizon email account: https://www.verizon.com/support/residential/internet/highspeed/general+support/top+questions/questio... Please keep us posted.
KevinR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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