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Why Won't My New MOTO Z Turn On?

Member

My brand new Moto Z....WiFi won't turn on..... I had to return my other Droid phone because it started doing weird things before the 2-year plan was up and now this....so frustrated. I paid the fees so I could get a new phone because the problems were very frustrating and now this brand new phone is starting to do weird things and my old contract still isn't even up yet I'm very frustrated with this. What should I do

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Re: Why Won't My New MOTO Z Turn On?

Customer Support

TODTRE68, I'm sorry to hear that you are having WiFi issue with your new phone. I'd love to get this fixed for you and take away the frustration. When did this start? Is the WiFi not turning on at all or is it intermittent?

ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why Won't My New MOTO Z Turn On?

Customer Support

Sorry to hear this device is giving you issues. I'm curious, is your device updated? Can you describe exactly what happens when you attempt to connect to WiFI?

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