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Why Won't My Moto Z Accept My Fingerprint After Update?

Member

I downloaded the latest software for my Moto Z Play on Sep 9 (NDNS26. 118-23-1). Now, the phone won't accept my fingerprint, and makes me enter a pin EVERY time I want to look at my screen. The same message ("Too many attempts") pops up every time, despite the fact that I've only just touched the scanner. I never had any issues with the fingerprint scanner before this terrible update.

I'd appreciate any help the community could offer. Thanks!

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Re: Why Won't My Moto Z Accept My Fingerprint After Update?

Customer Support

Dov89, I would be absolutely amazed by this situation as well. Software updates are meant to enhance the service of the phone. Thanks for bringing this to our attention. I would like to go ahead and take some troubleshooting steps to fix this issue. Please click the link and follow the steps to see if this resolves the problem. Please click http://spr.ly/65898FRuF .

 

-Veronica

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