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Receiving double text messages in Message +

TRIREG14
Member

I started receiveing two text message for every text I actually get on Message+.  Someone will text me one message, and it shows up in the conversation twice.  Anyone know how to stop this from happening?  I tried restarting my phone already.  I have a Moto Z2 Play.

Seems to happen on MMS messages.  How do I get it to stop???

App says I have 2 text messages, I only have 1, when I look, there is the same message twice.

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Re: Receiving double text messages in Message +

TRIREG14
Member

I was advised to uninstall and reinstall it.  I have done that. I did it through teh google play app.  I did not lose any of my messages or message history when I reinstalled it everything was still there.  I have not had it happen since, and I have received a few MMS messages.  I am fingers crossed that it did work correctly and messages duplicate anymore.  

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Re: Receiving double text messages in Message +

jav6
Sr. Member

@vzw_customer_support  Is someone looking into this and can they respond?  The Messaging Team?

...Just another VZW customer...trying to offer some assistance...
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Re: Receiving double text messages in Message +

amvivaldi
Member

I have the same issue with Message+ on a Samsung Galaxy S8, and it appears it is unique to one MMS message group.  It started at 07:13 AM PST today.  I do NOT want to lose the content of the conversation by deleting it.  I RESTARTED the phone but still having the issue.  I verified that I do NOT have duplicate contacts and that Message+ IS the default messaging app.  Any other suggestions, anyone?

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Re: Receiving double text messages in Message +

TRIREG14
Member

I was advised to uninstall and reinstall it.  I have done that. I did it through teh google play app.  I did not lose any of my messages or message history when I reinstalled it everything was still there.  I have not had it happen since, and I have received a few MMS messages.  I am fingers crossed that it did work correctly and messages duplicate anymore.  

View solution in original post

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Re: Receiving double text messages in Message +

Community Manager
Community Manager

We want to make sure your messaging application is working properly. What application do you regularly use for messaging? Are you connected to Wi-Fi or the mobile network when you notice the duplicate messages?

PamD_VZW

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Re: Receiving double text messages in Message +

Community Manager
Community Manager

Hi, jav6, and Happy Thanksgiving! We are definitely aware of the duplicate messages being sent by Verizon messages and our technicians are working on a resolution as we speak. We appreciate your patience while we make the necessary changes, but we do not have an estimated "fix time" yet.

 

StephannieP_VZW

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Re: Receiving double text messages in Message +

Community Manager
Community Manager

Hello amvivaldi, having issues with your Message+ can be a headache, especially if it's your default messaging app. What recent changes have occurred? Aside from the duplicate messages, any other issues?

 

GilbertoL_VZW

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Re: Receiving double text messages in Message +

Community Manager
Community Manager

Thanks for the update, TRIREG14. I'm glad to see that uninstalling and reinstalling the application (https://www.verizonwireless.com/support/verizon-messages-faqs/) has resolved the issue. Please keep in mind that we are always happy to assist you.

 

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We are honored to have you as part of our Verizon family, have a fabulous Thanksgiving Day!

 

AntonioC_VZW

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