My PC doesn't recognize my phone for downloading videos and photos

[GEOHOR30]

Hello, I am having trouble trying to download videos and photos to my PC from my phone. I found this solution:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

but there is no option for the USB when I try it. I have the Moto Z Force Droid.

Any help would be appreciated!

[vzw_customer_support]

GEOHOR30, transferring files can be a bit tricky at first. We definitely want to get you the help you need. You can find out how to transfer files via USB here > https://www.verizonwireless.com/support/knowledge-base-205131/   Does this help?

MarcusS_VZW
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[SKIMMER1]

solution is not correct. There is no USB connect when you slide down as suggested. There must be another way

[vzw_customer_support]

We want the process of transferring your media to be seamless for you SKIMMER1. We are happy to continue helping. What options are you seeing when you slide down on the notification bar? Does the device charge when you have it plugged in to your computer?

Verizon_Customer_Support

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!