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Moto Z3 low volume

Member

On April 24, 2020 there was a software update to my Moto Z3. Since then all of my audio isn't working properly. All of the volume settings for Media, Call, Ring and Alarm are at the maximum but I can't hear phone calls or voices, speakerphone is horrible, can't hear anything. Even notifications and alarms are too low to hear.

Is this a broken phone issue or an update bug? If I file and claim and pay my deductible will it just happen again?

Please, if there is any way to fix this please do so quickly. Talking on the phone and video calling is the only contact I have with family and friends. Please help!

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Re: Moto Z3 low volume

Community Manager
Community Manager

It is important that you are able to hear your device, Sarah1570. Is this also happening if you use headphones or a headset?

 

PeterP_VZW

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