Moto Z Force Droid extreme battery drain since Oreo update

[masterolds]

Battery crash

This is one of my battery crash screen shots

[DoneWithMotorola]

I have a bunch of similar screenshots.  Battery might last 3 or 4 hours if I'm not using the phone too heavily, but recently, even if it's at 70% it suddenly shuts off and says the battery is at zero, and you can't restart it unless you plug it in. It's just like having a landline!  Phone only works when plugged in, and, moronically, it's manufactured without a replaceable battery.  Very expensive hunk of junk.  

[Matriarch831]

Husband and I have the same problems! God forbid you take a photo! I have been trying to upgrade and Verizon has become the biggest nightmare I have ever had. Worst customer service ever!

[vzw_customer_support]

Having device issues is never ideal, DoneWithMotorola. I am happy to assist. When your phone shuts down, are you using a specific application? Also, is there any physical damage to the device? Lastly, when you go to restart the device when it's not plugged in, which restart method are you using?

GregL_VZW

[pelong56]

I have had the same issues.  The camera has been updated and now there is no focus otherthan auto.

I completed all the diagnostics recomended by Verizon including the factory re-set and starting it in "Safe Mode".  No app problems drainning the battery.

The phone now lasts 10 - 12 hours with light use.  I will be dumping the phone and getting a new one in 2020.  Not a Motorola. 

[Piscestg]

This is not a Verizon problem. It's either due to a problem with the phone or an Android/Google problem. 

[vzw_customer_support]

We know that being able to use your camera is essential. We are sorry to see that you are having issues. Thank you for letting us know which steps have been taken. Does your device have any software updates available? Are you having any other issues with the device?

GeorginaG_VZW

[pelong56]

Yes, the device a Moto Z Force has the latest update which I beive and the Community that the issues relates to the 8.0 Oreo Motorola latest update.

My camera was just sent a Moto Camera update which I installed several days ago.  I can not see any improvements.  It stated is was for stability and security.  You can zoom in, but you loose the focus of the picture.  I am switching back to an old traditional camera with a SD card and forgetting my phones camera.

The battery life has remained the same since my last post.  I am very dissapointed in this phone, as it it only 19 months old.  My wifes I-Phone 10 out performs it hands down.  Before the last update the Moto Z Force was one of the best on the market.

Not Now.

[vzw_customer_support]

I appreciate all the details provided and know how crucial it is to ensure you have a reliable working phone. Are you using the original charger that came with your phone or a third-party charger? When did you update the software on your phone? Is there any physical or water damage to your device?