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Re: Moto Z Droid Battery Issue

Member

I feel your pain.  I've had the Moto Z for only 1.5 years.  Didn't have any issues until about 2 months ago when my battery started draining for no reason - even when it was idle.  I didn't add any apps.  I always use the Motorola turbo charger.  The phone wasn't dropped and did not get wet...it doesn't have a scratch on it.  It really doesn't get a lot of use as I also have a work phone.  I've done everything on this thread and more....tried to re-calibrate the battery as recommended online and also tried to restore/reboot/recover, remove all apps, shut off Wi-Fi and Bluetooth settings that can drain the battery ....you name it.  Apparently, this is a major problem as even the cell phone repair stores won't even try to replace the battery...but they will with almost all the other Motorolas.  I've had good luck with Motorola's over the years but this one is a dud. Initially, it would completely shut off around 20%...then it was 40%...then 70%.  As I post this message on my laptop, it dropped from 100% to 80% in 5 min without any use at all.  Within 15 min. of being idle, battery was completely dead....so disappointing and so much wasted money.  With Verizons increasing rates, I can't afford a new phone as I already have 4 phones on my family plan.  I just keep it plugged in now for occasional use.  Thankfully, I can use my work cell phone when I'm out.  They should discontinue this model.       

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Re: Moto Z Droid Battery Issue

Same issues with my Moto Z 3, fast battery drain, extremely slow charge, like 24 hours. No more turbo charge, now always charging slowly. All this happened when the last update occurred. I am still paying for the phone. Other issues, if while on a call and I leave the call screen, you can never return, return to call in progress only takes you to home screen. Hitting any other option to try and return ends the call. I assume Motorola has intentionally done this to the phone to cause us to purchase a new phone. They are no help, because phone out of warranty. This is what class action law suits are made of. 

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Re: Moto Z Droid Battery Issue

I am sure Motorola has done this as an intentional update to cause us to buy new phones. A call to Motorola is a waste of time. They want to charge you to work on it. Illegal business practices in my opinion. So many phones acting like this after their update is no coincidence!

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Re: Moto Z Droid Battery Issue

Exact same issues caused from the latest 2020 update. You and I are not alone, countless others are facing the same issues. 

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Re: Moto Z Droid Battery Issue

Community Manager
Community Manager

Hello Utahstormchaser, we're concerned to learn that you're having issues with your phone after the latest update, and we'd love to help. Please explain to us what issues you are experiencing to better assist.

 

UbaldoJ_VZW

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Re: Moto Z Droid Battery Issue

Member

“Hello Utahstormchaser, we're concerned to learn that you're having issues with your phone after the latest update, and we'd love to help. Please explain to us what issues you are experiencing to better assist.”

After page upon page of complaints this, or some variant, is how Verizon responds to all of these posts. There are other threads with many more comments than this one. Hundreds of customers begging for them not to answer with canned responses like this and address the problem. 
They will not. 
They are fully aware of the issue. 
Edicts from on high are to obfuscate, deflect and deny. 
They are confident that no class action or other legal remedy will be pursued.
I am, after two decades of loyalty to this provider, examining other options.

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Re: Moto Z Droid Battery Issue

Community Manager
Community Manager

We would really hate to lose your preference, Roger1957. The last thing we want is for you to feel this way. We'd like to change your perspective on Verizon Wireless. To clarify, are you experiencing this issue after a software update as well? Please tell us more? - ChristianP_VZW

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