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Emergency - Moto Z4 Black Screen - No phone

Member

Dropped Motorola Z4 - screen is black expect for sliver of a line blinking.  Sort of restarts holding the power button, but that it.   Screen stays the same.

No other phone in house.  Verizon restricted messaging until Monday?  So many companies have employees working from home.  Cannot even make an emergency call. Could not be a more irresponsible time for a company this large not to have reps available via chat.

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Re: Emergency - Moto Z4 Black Screen - No phone

Community Manager
Community Manager

NeedHelp50

 

I am sorry to hear that you have dropped your phone and it is now damaged. We will be more than happy to look into what options we have so that we can keep you connected. I will be sending you a private message so that we can better assist you.

EdwardL_VZW

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