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vs985 update failed code409

Member

ok, I finally get an update notice to fix my phone. i rush home turn Wi-Fi on and update instantly fails. saying error code 409 and the 35b update isn't working........

what gives? I'm mere steps from canceling my contract and going elsewhere......I've never had this poor of quality elsewhere! my G3 was amazing before the kitkat to lollipop update. too expensive to get a new phone outright......cheaper to cancel the contract and go somewhere else!

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Re: vs985 update failed code409

Member

I had this issue until I turned on Data for my phone. Apparently it doesn't work with wifi only. Once I disabeled wifi and turned on data it downloaded just fine.

Melissa

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Re: vs985 update failed code409

Customer Support

I would be very sad to see you go . I know how important getting your phone completely up to date is. made an excellent suggestion. Lets give this update a try with wifi disabled. Do you experience the same errors without wifi?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: vs985 update failed code409

Member

I have the same problem. I tried turning WiFi off and it did not work. Update failed at 2% Error: 0x1111004

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