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Visual Voicemail Issue

Dr__Ayleen
Member

Recently I switched to a new phone and started experiencing an issue with my visual voicemail. When I click the app icon for voicemail messages, it will show them for a second then the message "Voicemail keeps stopping" comes up with the only option shown is "close app". Normally I would uninstall an app and reinstall it but this is not an option with the voicemail app. Never had this problem on my old phone (both LG) Any suggestions? Thanks!!

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Re: Visual Voicemail Issue

Ann154
Expert

Do you have an active 4G or 3G cellular connection at the time this happens?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Visual Voicemail Issue

KPM10
Member

LG Exalt Voicemail Notifications -- 2 voicemails -- onscreen wouldn't go away.

Paying it forward... Finally contacted Lemuel today in Tech Support/Tier 2.

He resolved it! (see Solution below NOTE)

*NOTE* Started this fix by dialing Voicemail / Personal Options / Press 4. 

Press 1 for "Turn message indicating on/off."

Selected OFF.

Pressed * (star) to exit. Hung up.

 

Solution --

1 Have family member, friend,  ANYONE call your phone.

2 Don't answer.

3 Caller leaves NEW voicemail and hangs up.

4 Onscreen shows one new voicemail.

5 Previous 2 "problem voicemails" notifications finally GONE.

6 Dial voicemail. Listen. Delete. Hang up.

7 ALL voicemail notifications onscreen then GONE. 

THANK YOU, AGAIN, LEMUEL!

 

 

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