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Quickmemo+

dburkefonda
Member

My husband has a LG K20V.  In the last week or so, Quickmemo+ repeatedly pops up on his locked screen.  It opens up briefly and then disappears.  We have done a system reset back to factory settings, and it still persists.  We cannot disable the app (that choice is grayed out).

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Re: Quickmemo+

dburkefonda
Member

So, who would have known that holding down the side volume button for an extended period of time would trigger Quickmemo to appear on the phone?  It turns out that our problem was caused by the soft case material being pinched by the hard outer shell, resulting in the side buttons being pressured.  The problem has disappeared since I uninstalled the case.  Sorry for all the bother.

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Re: Quickmemo+

Community Manager
Community Manager

dburkefonda, we understand the frustration this can cause. Has there beeen any chanegs to the device?

LauraL_VZW

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Re: Quickmemo+

dburkefonda
Member

No changes to the device.  My husband doesn't mess with the settings.  

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Re: Quickmemo+

Community Manager
Community Manager

This is quite odd. Were any new applications downloaded when the issue first started? 

 

TabithaJ_VZW

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Re: Quickmemo+

bearone21
Leader

do you share quick memo's?

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Re: Quickmemo+

dburkefonda
Member

Not that we are aware of.  I did a factory reset, and the problem still persists.

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Re: Quickmemo+

dburkefonda
Member

No sharing - not even sure how that is done.  My phones are not LG models.

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Re: Quickmemo+

Community Manager
Community Manager

Thanks for getting back to us dburkefonda. Can you please verify where you are currently located? Thanks in advance.

RosanneM_VZW

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Re: Quickmemo+

dburkefonda
Member

We are in northern Virginia, near Dale City.

 

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Re: Quickmemo+

Community Manager
Community Manager

Thank you, dburkefonda. QuickMemo+ is an app by LG that comes preloaded on the device. Are you able to disable the app?

 

PeterP_VZW

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