Correct Answer: Re: Quickmemo+

dburkefonda · ‎08-07-2019

My husband has a LG K20V. In the last week or so, Quickmemo+ repeatedly pops up on his locked screen. It opens up briefly and then disappears. We have done a system reset back to factory settings, and it still persists. We cannot disable the app (that choice is grayed out).

dburkefonda · ‎08-20-2019

So, who would have known that holding down the side volume button for an extended period of time would trigger Quickmemo to appear on the phone? It turns out that our problem was caused by the soft case material being pinched by the hard outer shell, resulting in the side buttons being pressured. The problem has disappeared since I uninstalled the case. Sorry for all the bother.

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vzw_customer_support · ‎08-09-2019

dburkefonda, we understand the frustration this can cause. Has there beeen any chanegs to the device?

LauraL_VZW

dburkefonda · ‎08-10-2019

No changes to the device. My husband doesn't mess with the settings.

vzw_customer_support · ‎08-12-2019

This is quite odd. Were any new applications downloaded when the issue first started?

TabithaJ_VZW

bearone21 · ‎08-12-2019

do you share quick memo's?

dburkefonda · ‎08-12-2019

Not that we are aware of. I did a factory reset, and the problem still persists.

dburkefonda · ‎08-12-2019

No sharing - not even sure how that is done. My phones are not LG models.

vzw_customer_support · ‎08-14-2019

Thanks for getting back to us dburkefonda. Can you please verify where you are currently located? Thanks in advance.

RosanneM_VZW

dburkefonda · ‎08-15-2019

We are in northern Virginia, near Dale City.

vzw_customer_support · ‎08-17-2019

Thank you, dburkefonda. QuickMemo+ is an app by LG that comes preloaded on the device. Are you able to disable the app?

PeterP_VZW