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Poor voice quality, i mean awful, on LG G5
Tara20
Newbie
‎07-14-2016 03:35 PM

I just upgraded to a G5 from a G3, and all my calls, from anywhere, are dropped, or the quality is so bad the other person only catches 1/2 of what I say. My voice quality on the G3 wad excellent. Any thoughts?

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Re: Poor voice quality, i mean awful, on LG G5
Ann154
Community Leader
Community Leader
‎07-15-2016 06:43 AM

Are you using the HD Voice feature?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Poor voice quality, i mean awful, on LG G5
SEYMOUR101
Enthusiast - Level 1
‎08-24-2016 02:24 PM

I can't speak for Tara20, but i know i am.

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Re: Poor voice quality, i mean awful, on LG G5
Ann154
Community Leader
Community Leader
‎08-24-2016 04:09 PM

Try turning off HD Voice and see if it makes a difference.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Poor voice quality, i mean awful, on LG G5
SEYMOUR101
Enthusiast - Level 1
‎08-27-2016 01:30 PM

No change 😞

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Re: Poor voice quality, i mean awful, on LG G5
MICGIB72
Enthusiast - Level 1
‎09-20-2016 09:40 AM

I have the Verizon LG G5 also.  This is my second one because I had signal issue and poor call quality with the first one.  The replacement was okay at first but now it's bad again.  I keep losing GPS signal and often times can't send text messages where other verizon phones can.  People I talk to constantly can't hear me.

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Re: Poor voice quality, i mean awful, on LG G5
BLINDSEVEN
Newbie
‎10-18-2016 03:26 PM

I have a fuzzy sound in the ear piece so I turned off HD voice and it worked better but what's the point in having HD voice if I have to turn it off to be able to use my phone?

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