I have had the same experience here in Richmond, CA. Service was fine until about 2 months ago and now dropped calls have come more and more frequently. Working from home, this has made my work life incredibly difficult. On a personal front, this is the only phone in the home so in an emergency situation, I think these dropped calls put my health and safety at risk. I've been on the phone w a Verizon rep who told me it was that Verizon had shifted to 5G network and so he said he would fedex a 5 G SIM card (would this do anything to fix it?) to me and call the next day to make sure I was connected. He gave me a confirmation number. No sim card ever arrived and he never called back. The dropped calls continue and when I called a customer service rep again, he told me there was no record of the previous call (arent these recorded to ensure proper service?). So here we are, stuck with this service which is really not service at all. I guess I have no choice but to stop being a client of Verizon??
