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LG G7 ThinQ 1X Data after System Update 7

coldcaffeine
Member

I'm finding my LG G7 ThinQ (LM-G710VM) is frequently getting stuck in 1X data mode since System Update 7 (the Android 9 update). This appears to occur when I've lost service and re-entered an area of service (4G LTE service does not restore).

LTE data service is restored by restarting the phone or cycling airplane mode.

Anyone else experiencing this issue?

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Re: LG G7 ThinQ 1X Data after System Update 7

CHager87
Member

I'm having the same issue except I'm not getting any service with my G7 regardless of what I do.

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Re: LG G7 ThinQ 1X Data after System Update 7

Customer Service Rep

Hi Coldcaffenine, 

 

Software updates should enhance the device. Sorry to hear that this is not happening with your latest update. We can help here. Do you receive any error message on the device prior to the issue happening or when losing service? Does this issue happen everywhere you go or in one location?  

 

Thanks,

PamelaF_VZW

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