Highlighted

Re: LG G4 Frozen on Start up

Member

How did you access the LG Backup? I starting having this problem this morning and I am hoping to save my photos and videos.

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Member

WE HAVEN'T DONE ANYTHING TO HAVE OUR PHONES COMPLETELY NON WORKING!  YOU AND VERIZON DID THE SOFTWARE UPDATE WHICH HAS CAUSED THIS GLITCH AND YALL NEED TO FIX IT PLEASE - i CAN'T AFFORD ANOTHER PHONE, IM STILL PAYING ON THIS ONE, IT IS LESS THAN A YEAR OLD! 

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Member

I AM LOOKING FOR THE LG BACKUP, I AM CURRENTLY 11TH IN LINE FOR CHAT!

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Sr. Member

Settings, back up, LG back up.  Mine stores the file on my SD card in a folder called LG back up.  I back up every week from day one on my phone with this.  LG is fixing the problem.  What did they say when you contacted them?  Both times when I called they emailed me a prepaid mailer and instructions right away no problem.  Mary

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Member

SHE SAID TO HOLD IN THE POWER BUTTON AND THE VOLUME DOWN BUTTON AT THE SAME TIME, THEN WHEN IT COMES UP, RELEASE AND LET IT POWER UP. IT WORKED FOR ME FOR ONE MINUTE.  IM ALSO KEEPING THE PHONE IN THE FREEZER FOR SHORT PERIODS OF TIME, TO HELP THE CONNECTIONS WORK THRU THE SLUDGE OF THE MOTHERBOARD CORROSION.

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Member

I AM SENDING MY PHONE INTO LG FOR 10 DAY REPAIR; THEY WILL REPLACE THE MOTHERBOARD WHICH IS THE ISSUE FROM THE LATEST SOFTWARE UPDATE. 

IF YOU GO TO LG.COM AND DO THE LIVE CHAT, THEY WILL HELP YOU THE MOST.

0 Likes
Highlighted

Re: LG G4 Frozen on Start up

Member

The boot loop freeze is a hardware issue that LG has acknowledged.  From what I've seen, you will not be able to recover info off of the phone itself, as it freezes in the boot loop.  You can pull anything back that was on the cloud.

The phone has to be replaced.  I took mine in to VZW store and they had a replacement shipped to me within 24 hours.

0 Likes
Covid19