LG G3 not LG G4

CYNWHI46
Member

When the  LG G4 phones came out I went to my local Verizon store to upgrade to the new LG G4 phone. I have just discovered I was sold a LG G3 phone with a LG G4 back. The model number is VS985 which a google search revealed to be the model number for a G3. The battery is model number BL-53YH, a G3 battery number. The only thing G4 about this phone is the case back. This is fraud.

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Re: LG G3 not LG G4

Ann154
Expert

Why didn't you return it right away? Corporate store or a premium retailer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: LG G3 not LG G4

sprmankalel
Leader

The LG G4 back won't fit on the LG G3. They're different shapes. Plus the box say LG G3 really big on the outside. If you were truly sold a G4 then you weren't paying attention to the phone you were buying when you bought it. Can you post pictures?

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Re: LG G3 not LG G4

Community Manager
Community Manager

CYNWHI46- We never want our customers to feel mislead. We are here to work with you regarding this matter. I have sent you a direct message. Please reply to that message.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 not LG G4

JoeMikeKnight
Member

I have both the G3 and G4, the batters and/or the case backing cant be mixed. The G4 is curved, vertically and is the only G series flagship model that is shaped this way. What about the back identifies itself as a G4?

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