sorry forgot to say this happens in speakerphone mode.
That sounds like an issue with their phone. Are they telling you that it only happens when they call you on speakerphone? On occasion my phone does that; I can hear myself speaking, so I hang up and call back and it usually clears.
Not their phone. Their phone works fine with all other phones, samsung, iPhone, etc except when they call me and I have my lg g3 on speakerphone.
I know it sounds unrelated but, have you disabled "OK Google Search from any screen" in the Google App settings? Most report that as solving the echo problems.
I just checked my wife's phone and mine. Both our phones now have that feature off. I'll check for the echo. Curiously, we only got the echo in certain areas.
I had a few LG G3 customers with echo one way or the other on calls, be it ear or speaker. They report this either helped or alleviated the problem.
I turned off that feature, still no good. They can still hear their echos when my phone is in speakerphone. Non speakerphone calls have no issue.
Sounds like the noise-cancelling mic isn't working correctly MAYBE. You can try a few voice recordings and cover up the top pic and the bottom mic and test that theory.
Thank you for that piece of information. If you turn off speakerphone is audio working fine? Do you have a case on your phone?
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