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Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

buitri3
Member

Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

buitri3
Member

sorry forgot to say this happens in speakerphone mode.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

MiiHere
Leader

That sounds like an issue with their phone. Are they telling you that it only happens when they call you on speakerphone? On occasion my phone does that; I can hear myself speaking, so I hang up and call back and it usually clears.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

buitri3
Member

Not their phone. Their phone works fine with all other phones, samsung, iPhone, etc except when they call me and I have my lg g3 on speakerphone.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

Snn5
Sr. Leader

I know it sounds unrelated but, have you disabled "OK Google Search from any screen" in the Google App settings?  Most report that as solving the echo problems.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

Heretic1989
Sr. Member

I just checked my wife's phone and mine. Both our phones now have that feature off. I'll check for the echo. Curiously, we only got the echo in certain areas.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

Snn5
Sr. Leader

I had a few LG G3 customers with echo one way or the other on calls, be it ear or speaker.  They report this either helped or alleviated the problem.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

buitri3
Member

I turned off that feature, still no good. They can still hear their echos when my phone is in speakerphone. Non speakerphone calls have no issue.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

Snn5
Sr. Leader

Sounds like the noise-cancelling mic isn't working correctly MAYBE.  You can try a few voice recordings and cover up the top pic and the bottom mic and test that theory.

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Re: Issues with calls. Calls are echoing for people on other side of the phone calls. They are hearing themselves as they speak. Is there a fix for this?

Community Manager
Community Manager

Buitri3-


Thank you for that piece of information.  If you turn off speakerphone is audio working fine?  Do you have a case on your phone?


EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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