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voicemail doesn't display indicator

Member

When I get voicemail my phone doesn't show the indicator at top.

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Re: voicemail doesn't display indicator

Novice

I had this issue before and found that it was turned off in my settings. There should be an option to get the notification when you have a voicemail or not.

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Re: voicemail doesn't display indicator

Customer Support

snetzky,

Let's get your voicemail notifications back! When did this start happening? What zip code are you located in?

Please attempt to dial into your voicemail with *86, choose option 4 for personal options, and then option 1 for Notifications.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: voicemail doesn't display indicator

Sr. Leader

Unless you changed a setting yourself, the notification should light up.  In voicemail options you can have the icon show up.  I'd also look into whether you use visual or basic voicemail.  Data plays a large part in visual.  Also, HD calling plays a part and is a known issue right now because it isn't fully developed.  I myself would make sure of your settings within the voicemail app, use visual only if it is a must, and definitely make sure you have not added Advanced Calling 1.0 HD Calling to your features.  If you have, and can live without it, I'd remove that feature.  Visual VM is still available without HD Calling.

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