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Why was Talk to Text disabled after the last update?
drewzytoo
Enthusiast - Level 2
‎04-27-2014 08:17 PM

Since the kitkat update, my "talk to text" doesn't work on my LG G2 unless it is connected to WiFi.  It says "unable to reach Google.  try again later".  Can somebody tell me how to fix this!?


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Re: Talk to Text...
vzw_customer_support
Customer Service Rep
‎04-30-2014 05:18 AM

Hello drewzytoo, let's get to the bottom of this together! Let's first start by resetting the Voice Mate app. Go to settings, applications, keyboard settings, voice commands and clear app data. If the issue still persists, the next step is to test in safe mode: http://vz.to/1n1hKWA Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: Talk to Text...
vzw_customer_support
Customer Service Rep
‎04-30-2014 05:18 AM

Hello drewzytoo, let's get to the bottom of this together! Let's first start by resetting the Voice Mate app. Go to settings, applications, keyboard settings, voice commands and clear app data. If the issue still persists, the next step is to test in safe mode: http://vz.to/1n1hKWA Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: Talk to Text...
drewzytoo
Enthusiast - Level 2
‎04-30-2014 11:26 AM

I have gone to "settings" but after that, you've lost me.  I don't see "applications" in the settings (there is "application manager") and when I do "Keyboard and Input Methods" under "Language & Input" there is no option for voice commands.  So, safe mode or not, this isn't helping me.  I don't mean to sound phone illiterate, but are you giving me directions for the LG G2?

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