Why Won't MY LG2 Turn On?

BVIER21
Member

Phone is not turning on. I have tried to do a soft reboot and will not do anything.

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Re: Why Won't MY LG2 Turn On?

Snn5
Sr. Leader

Factory Data Reset (Powered Off) - LG G2 | Verizon Wireless

If resetting it does not work (software issue) then the issue is hardware.  If not the battery, then the board is malfunctioning and you will need a new phone.

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Re: LG2 will not turn on. I have tried to reboot it but still not working, LG2 will not turn on. I have tried to reboot it but still not working

Snn5
Sr. Leader

Is the phone fully charged?  Will the screen even back-light?  Will a PC recognize it if plugged into a USB port and power button is pressed?

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Re: Why Won't MY LG2 Turn On?

BVIER21
Member

I let it charge all night and still nothing. I'm going to take it in. I'm guessing its the battery.

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Re: Why Won't MY LG2 Turn On?

Snn5
Sr. Leader

Used to be that you could take out the battery and plug it into the charger.  If it worked then the battery wa bad, and if not the phone was bad.

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Re: Why Won't MY LG2 Turn On?

josephe_vzw
VZ Employee Emeritus

Having a working phone is always a must. I appreciate all of the steps you have already taken, BVIER21. Let's work on geting this fixed. Was there any changes prior to this starting? When plugged in does it indicate that it is charging?

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why Won't MY LG2 Turn On?

BVIER21
Member

There were no changes. I let it charge then I went to go text someone and the phone wouldn't turn on at all. Now it wants to turn on, but then shuts right bac off

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Re: Why Won't MY LG2 Turn On?

shirazp_vzw
VZ Employee Emeritus

I know that's never any fun seeing it do that. How long overall has this been going on? Have you tried anything on the device at all? Is there any type of damage to the device at all physical or liquid / moisture?

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Re: Why Won't MY LG2 Turn On?

Snn5
Sr. Leader

Factory Data Reset (Powered Off) - LG G2 | Verizon Wireless

If resetting it does not work (software issue) then the issue is hardware.  If not the battery, then the board is malfunctioning and you will need a new phone.

View solution in original post

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