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My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
KNT
Member

My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?

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Correct Answers
Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Sr. Leader

Use CDMA/LTE not Global.  Turn off Advanced Calling/HD Voice.  Also, might be due to a bad repair job as well.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Sr. Member

global not cdma lte for mobile data. and for calls and audio issues, ive had that for two months.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Sr. Leader

Use CDMA/LTE not Global.  Turn off Advanced Calling/HD Voice.  Also, might be due to a bad repair job as well.

View solution in original post

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Sr. Member

GLOBAL IS DEFAULT.

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
Snn5
Sr. Leader

Global is also not best when near country borders such as Mexico and Canada when in the US.  (Stop using all CAPS.)

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
LENNYEDGE
Sr. Member

I AM IN THE USA, AND TECH SUPPORT SAID IT WOULD IN INHIBIT SIGNAL IF YOU DONT

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Re: My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?
vzw_customer_support
Customer Support

Lets get your phone working again KNT. I know how important it is to have a reliable phone.


Did this issue start right after the screen was repaired? Are you using Advanced Calling? What's the zip code where you are having this issue?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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