LG IMS not working

[STARMANULTRA]

My girlfriends LG G2 started saying LG IMS not working and it won't let me input any commands and also it shows no service, only the power button works and restarting the device did not help.

[Snn5 · Accepted solution]

Back up what you can and perform either a powered on factory reset or a powered off reset.

Perform a Factory Data Reset (Device Powered Off) - LG G2 | Verizon Wireless

[vzw_customer_support]

Having a device in which you can depend upon is goal number one, STARMANULTRA. When did your girlfriend begin to notice this issue? Have there been any recent changes to the device? For example Software, Applications, etc?

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Snn5]

Thinking about this again:  This service is used for VoLTE, so if possible, disable VoLTE on the phone/account and see if this solves the issue before a FDR.

[STARMANULTRA]

She said the phone was acting slow earlier while she was on Facebook so she

powered down and restarted the device, after restarting it displayed LG IMS

not working. I've since restarted the device, now only the apps appeared,

screen in back stays black and now home is not responding.

On Apr 8, 2016 5:16 PM, "Verizon Wireless Customer Support" <

[Snn5]

Factory data reset using the above instructions in above post.

[vzw_customer_support]

This is concerning to hear, STARMANULTRA. Not to worry though we will find a solution. Have there been any recent updates on your phone? Have you removed the SIM card and battery as well? If not, please try this step and keep me updated on your progress. 

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[STARMANULTRA]

I'm not sure about app updates, but the last system update was in Nov. Of

last year. And no taking sim card out or the battery.

On Apr 10, 2016 5:42 PM, "Verizon Wireless Customer Support" <

[STARMANULTRA]

In the status menu my phone is saying that the ims registration status is

not registered. But my boyfriend has the same phone and it's saying that

his is registered. Can that help

On Apr 10, 2016 5:42 PM, "Verizon Wireless Customer Support" <