I've come to the disappointing conclusion that no matter what wireless company you use, tech support will never know what they are talking about. Until the manufacturer takes responsibility for the phones it sells, customers will continue to be frustrated with horrible customer service. You are always way better off just googleing for the answer. It will also save you alot of wasted time and not having to reset your phone because the rep has no clue how to help you. News Flash! Resetting your phone WILL NOT always solve your problems. From the phone companies to the manufacturer, these companies are making BILLIONS of dollars and they won't spend any money training these so called tech support people. America is not a country anymore, it's just a business.
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