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Google Play Music issues with Kit Kat

OlegSD
Member

Is Verizon aware of the issues with Google Play Music, which were introduced with the Kit Kat update? Specifically, during playback of content through Google Play Music, whether it is locally stored content, or streamed over WiFi or 3G/4G, occasionally and completely randomly, Play Music stops with an error: "Music Playback error. Can't play the track you requested." . This issue was introduced with the Kit Kat upgrade to LG G2. LG admits to it being a device specific issue, and is purportedly working on a fix.

The question is: for a company that supposedly extensively tests all upgrades, thus notoriously delaying upgrades by months (two months as it turns out in the latest Kit Kat upgrade for LG G2, as compared to other carriers in United States), how long will it take to resolve this issue? Are we as end users expected to wait for additional "extensive" testing of whatever fix LG comes out with?

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Re: Google Play Music issues with Kit Kat

Ann154
Expert

Report the application as having a problem to Google.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Play Music issues with Kit Kat

OlegSD
Member

This particular issue with the music player can be partially dealt with by downgrading to Play Music version 5.3.x. That very significantly reduces the instance of this error. Once the error occurs, it tends to persist until you wipe out all locally stored music content (cached streamed content as well as pinned for local playback content). So wiping that out and resyncing pinned collection temporarily alleviates the problem, until it occurs again. Good thing the grandfathered unlimited plan is taking the beating on all those wasted gigs of syncing...

The problem is not with Google's Music app. It is with LG's stock Kit Kat ROM for this device, so reporting it to Google is pointless. It has been reported to LG, and LG is by their own admission "looking into it". Reporting it doesn't address the bigger issue. Namely, if Verizon takes two extra months to release OS updates for their devices, because of the additional testing, we as end users should expect a flawless update. If updates come out two months later with the same bugs as those on other carriers, there are only two reasonable conclusions: either Verizon is utterly incompetent at testing, or they reap a financial gain from the delays (ie: encouraging the subscribers to update their devices sooner than they need to). I strongly suspect the later...

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