Dropped calls

[Lucy0106]

I also removed & reinserted my SIM card - still 1X..and "loss of service" message...

[vzw_customer_support]

Thanks for all your work on this issue, Lucy0106. While the step you've taken would normally bring about a solution to the service issues in your home, it seems that the structure itself may be interfering with signal. There are solutions for that matter, but none better than the Network Extender. My father has one for his home, and he swears by it. You can get full details on the device at this link: http://bit.ly/AKkC. And Please let us know if you have any questions about it or other matters on your account!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

[Lucy0106]

And of course the network extender is $250.  Your response doesn't resolve my problem - as I sad before I haven't had problems placing a call in my home since I first switched to Verizon, I've been a customer for about 5 years now.  Nothing has changed in my home - no new additions, no new buildings. Why all of a sudden am I not able to place a call  & losing service?  Oh, I know - so I have to spend even more $$ for a network extender.  I seem to be paying more & more lately & getting less & less.

US Cellular is sounding better & better all the time.

[Lucy0106]

I live approximately 12 miles west of Janesville WI - 53548.  I was driving into Janesville this morning - my phone was at 1X - & I kept getting "loss of service" messages until I was about a half a mile outside of Janesville. How is the Network Extender going to help if I'm not at home??   Winter is only a few months away - I don't want to have to worry when I'm driving to & from work on snowy, icy roads if I'm going to be able to call for help if/when I need it.  Unless you can come up with a solution I'm afraid I'm not going to have a choice but to switch carriers.

[vzw_customer_support]

Lucy0106, we don't want you to feel that way about our service! We certainly want you to stay! Can you please PM me your number and verification code? I want to review what options we have for you.

SammuelP
VZW Support

[Lucy0106]

I've been trying to send a PM , but this is the error message I keep receiving.

You can only send Direct Messages to your Friends / Connections (people following you). You must remove users marked with an exclamation point before your message can be sent.

[Ann154]

Lucy0106 wrote:

I've been trying to send a PM , but this is the error message I keep receiving.

You can only send Direct Messages to your Friends / Connections (people following you). You must remove users marked with an exclamation point before your message can be sent.

You need to follow the individual username of the rep for example and they need to follow you before you can send them a private message (DM = Direct Message).

[vzw_customer_support]

Sorry about that Lucy0106! I just sent you a follow request, please confirm and follow me right back.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[Sunlover82]

We have now experienced the same problems which we've never had before till approximately 6 months ago, we live in the same house. In southwest virginia northeast Tennessee area.