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Why doesnt video play through 3G??
Daveman80
Contributor

Found this out over the weekend and I wonder if its an issue that came about when the phone got stripped.  Went to youtube to look up a video, and repeatedly (while using data) got the message "The video can not be played right now" or something like that. Get home, connect to my wifi, and the video plays perfectly. Can anyone from verizon comment on this? Any KIN owners out there experience this same thing? I know with the zune pass, they stripped the downloading over 3g and made it all wifi. Did they also make video playback only wifi? Any help would be greatly appreciated.

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Correct answers
Re: Why doesnt video play through 3G??
KellyW_VZW
Specialist

Hello,

 

Thank you Community Members for posting troubleshooting tips.  It is very much appreciated.

 

Keep in mind, the videos on YouTube have been uploaded in various formats that can impede performance. Presumably, the wi-fi connection allows your device to connect to the media file at a faster speed than what you may experience using only the network. Other factors to consider are the time of day and location at the time you attempt to view the video on the Verizon Wireless network.

 

If you attempt to view a YouTube video and receive an error message, please write down the exact message and attempt to view again. There will be videos online that your device will not be able to play. If the issue persists, and for a more catered response, please call our Technical Support team directly, from an alternate phone and call 1-800-922-0204, option 3 for further assistance. Please have your device with you, fully charged if you need to call.

 

Thank you.

 

 

KellyW@VZWSupport

 

 

View solution in original post

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Re: Why doesnt video play through 3G??
fisharefriends
Contributor

Video playback is not only wifi; once you connect to the internet, you are on the internet, whichever means you used to connect (wifi or verizon's 3g network). I have never encountered this bug, but there are others out there that have. But i'm glad it was a temporary bug for you. A quick disclaimer, the information i provided above is untested; just my assumptions off of how connections 'should' work. If you want to test it, try watching a video through the 3G while at home; i wouldn't recommend it, cause you will recieve a large charge for it (videos are quite large...do the math for your next monthly bill), but if you want to find out, you can.

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Re: Why doesnt video play through 3G??
Daveman80
Contributor

I did try it at home and I just tested it again about 5 mins ago here at work. When Im connected to wifi(home network), I can play any youtube video I select. If I am not using wifi and on the 3g verizon network, the phone displays the message "this video cannot be played on this phone".  I selected three videos that I HAVE 100 PERCENT CONFIRMED work on the phone at home on wifi and I continue to get the same message. What do you think?

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Re: Why doesnt video play through 3G??
Daveman80
Contributor

Im still awaiting an answer for this....Verizon? Are ya there?

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Re: Why doesnt video play through 3G??
KellyW_VZW
Specialist

Hello,

 

Thank you Community Members for posting troubleshooting tips.  It is very much appreciated.

 

Keep in mind, the videos on YouTube have been uploaded in various formats that can impede performance. Presumably, the wi-fi connection allows your device to connect to the media file at a faster speed than what you may experience using only the network. Other factors to consider are the time of day and location at the time you attempt to view the video on the Verizon Wireless network.

 

If you attempt to view a YouTube video and receive an error message, please write down the exact message and attempt to view again. There will be videos online that your device will not be able to play. If the issue persists, and for a more catered response, please call our Technical Support team directly, from an alternate phone and call 1-800-922-0204, option 3 for further assistance. Please have your device with you, fully charged if you need to call.

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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Re: Why doesnt video play through 3G??
Daveman80
Contributor

Thank you for the response, Kelly. After Ive learned how much data I would use IF video did play on 3G, Im quite happy that it doesnt work!!  My 75 MB plan would be eaten up so quick, its not even funny!

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