mifi 6620L can not update software.

dongsoola
Member

Current software is version 2.0. And update always fails. It fails to install with some message.

The device frequently drops connection. To reconnect i have to reboot the 6620L and its very annoying.

Anybody with same problem?

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Re: mifi 6620L can not update software.

7e18n1
Sr. Member

You mean this update:

http://www.verizonwireless.com/support/jetpack-mifi-6620l-update/

It was posted 1/7/2016, so there may be something wrong.

Have you tried using the master reset button on the bottom of the Jetpack and then going for the update?

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Re: mifi 6620L can not update software.

dongsoola
Member

I just tried the reset and tried software update. Same problem.

After downloading, it reboots then it starts installation  then it turns off.

I turn on the decice then it displays "there was problem updating.. "

The version is still 2.0.

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Re: mifi 6620L can not update software.

7e18n1
Sr. Member

Wow!  I hope you can still use the device! Do call Customer Service (800) 922-0204 and complain so they have it on record about a new 6620L firmware update that doesn’t work.  Good luck!

Re: mifi 6620L can not update software.

John_Getzke
Leader

Agreed. Firmware updates are a fantastic reason to contact VZW support directly.  If they cannot solve it for you over the phone then they will likely send you a replacement device.  We typically see replacement devices for devices that are out of contract too, but you have to prove its firmware update related first.

Re: mifi 6620L can not update software.

Community Manager
Community Manager

dongsoola We want you to enjoy using your mifi. Sorry to hear the update has caused some issues for you. I'm sure we can reach a solution that will leave you with a working device. Based on what you've posted here, all troubleshooting has been completed. What happened when you reached out to technical support? Was a ticket filed or a replacement recommended?
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: mifi 6620L can not update software.

Kornelius
Member

The newest software release should available currently.

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