Jetpack MHS900 Disconnect

Deano61
Member

My 2 month old Jetpack disconnects all the time.  Even sitting next to my phone, my phone can have 2 or 3 bars and work fine as a hotspot, while the Jetpack goes on no connection status.  I have found that if I log on to thre Jetpack page and turn on the Log, it will restore the connection.  That is the only thing that works so far, aside from turning it off and on or removing the battery.  There is no pattern to the disconnects that I can see, it will disconnect from one second to the next for no reason.  I have already taken it back to the Verizon store, where they replaced the sim card and called it good.  Anyone else have any trouble with their Jetpack like this?

 

0 Likes
Highlighted

Re: Jetpack MHS900 Disconnect

Community Manager
Community Manager

We understand looking to have a fully working device. We can help you figure out what is going on. When you disconnect from the jetpack, are any of your device showing any similar issues with service? Is this happening the same everywhere you go? Can we please have your ZIP Code?

JavierMD_VZW

0 Likes

Re: Jetpack MHS900 Disconnect

Deano61
Member

Hi, thanks for the reply.  My zip code is 92561.  The jetpack disconnects all the time even when sitting right next to my cellphone.  Checking the phone, it shows a signal strength of around -100.

The Jetpack, right next to it, shows -116 or so.  Hereis a copy of Jetpack log:

[2019/05/30 12:40:45] Request [Set Log Enabled]: Log enable change to Enabled
[2019/05/30 12:40:51] USB Charger: Disconnected
[2019/05/30 12:40:51] Battery Level : 6
[2019/05/30 12:40:51] WIFI: CONNECTED Device Number: 2
[2019/05/30 12:40:51] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/05/30 12:40:51] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/05/30 13:27:07] LTE Connection lost
[2019/05/30 13:27:18] LTE Connection established
[2019/05/30 16:17:11] WIFI: CONNECTED Device Number: 1
[2019/05/30 16:17:23] WIFI: CONNECTED Device Number: 2
[2019/05/30 16:17:29] WIFI: CONNECTED Device Number: 1
[2019/05/30 16:17:35] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:00:35] LTE Connection established
[2003/10/07 00:00:35] USB Charger: Disconnected
[2003/10/07 00:00:35] Battery Level : 6
[2019/05/30 16:21:30] WIFI: CONNECTED Device Number: 1
[2019/05/30 16:21:30] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/05/30 16:22:06] WIFI: CONNECTED Device Number: 2
[2019/05/30 18:53:43] Request [Get Upgrade State]: OMADM state 0 error 0
[2019/05/31 02:59:11] WIFI: CONNECTED Device Number: 1
[2019/05/31 02:59:17] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:00:27] USB Charger: Disconnected
[2003/10/07 00:00:27] Battery Level : 6
[2003/10/07 00:00:45] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:00:45] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2003/10/07 00:01:45] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:03:03] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:03:09] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:03:15] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:03:27] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:03:33] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:03:42] LTE Connection established
[2019/05/31 08:18:51] Request [Set Log Enabled]: Log enable change to Enabled
[2019/05/31 08:18:57] WIFI: CONNECTED Device Number: 2
[2019/05/31 08:18:57] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/05/31 08:18:57] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/05/31 11:34:41] LTE Connection lost
[2019/05/31 11:35:05] LTE Connection established
[2019/05/31 12:31:14] LTE Connection lost
[2019/05/31 12:31:14] LTE Connection established
[2019/05/31 13:08:04] LTE Connection lost
[2019/05/31 13:08:16] LTE Connection established
[2019/05/31 13:14:05] LTE Connection lost
[2019/05/31 13:14:16] LTE Connection established
[2019/05/31 14:11:54] LTE Connection lost
[2019/05/31 14:12:18] LTE Connection established
[2019/05/31 14:44:38] LTE Connection lost
[2019/05/31 14:44:51] LTE Connection established
[2019/05/31 17:42:10] USB Charger: Connected
[2019/05/31 17:50:16] USB Charger: Disconnected
[2019/05/31 19:53:24] WIFI: CONNECTED Device Number: 1
[2019/05/31 19:54:01] WIFI: CONNECTED Device Number: 2
[2019/05/31 19:55:31] USB Charger: Connected
[2019/05/31 19:59:13] USB Charger: Disconnected
[2019/05/31 21:26:51] WIFI: CONNECTED Device Number: 1
[2019/05/31 21:26:57] WIFI: CONNECTED Device Number: 2
[2019/05/31 23:25:46] LTE Connection lost
[2019/05/31 23:26:05] LTE Connection established
[2019/06/01 00:46:34] WIFI: CONNECTED Device Number: 1
[2019/06/01 00:46:40] WIFI: CONNECTED Device Number: 2
[2019/06/01 01:21:09] Request [Set Log Enabled]: Log enable change to Enabled
[2019/06/01 01:21:15] WIFI: CONNECTED Device Number: 2
[2019/06/01 01:21:15] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/01 01:21:15] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/06/01 01:43:09] WIFI: CONNECTED Device Number: 3
[2019/06/01 01:43:09] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 01:43:15] WIFI: CONNECTED Device Number: 2
[2019/06/01 01:43:15] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 02:33:17] WIFI: CONNECTED Device Number: 3
[2019/06/01 02:33:17] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 02:33:24] WIFI: CONNECTED Device Number: 2
[2019/06/01 02:33:24] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 02:41:18] WIFI: CONNECTED Device Number: 3
[2019/06/01 02:41:18] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 02:41:24] WIFI: CONNECTED Device Number: 2
[2019/06/01 02:41:24] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 04:58:25] WIFI: CONNECTED Device Number: 3
[2019/06/01 04:58:25] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 04:58:31] WIFI: CONNECTED Device Number: 2
[2019/06/01 04:58:31] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 06:36:08] WIFI: CONNECTED Device Number: 3
[2019/06/01 06:36:08] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 06:36:14] WIFI: CONNECTED Device Number: 2
[2019/06/01 06:36:14] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 07:43:41] WIFI: CONNECTED Device Number: 2
[2019/06/01 07:46:41] WIFI: CONNECTED Device Number: 3
[2019/06/01 07:46:41] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 07:46:47] WIFI: CONNECTED Device Number: 2
[2019/06/01 07:46:47] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 08:56:54] WIFI: CONNECTED Device Number: 3
[2019/06/01 08:56:54] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 08:57:00] WIFI: CONNECTED Device Number: 2
[2019/06/01 08:57:00] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 12:22:00] Request [Get Upgrade State]: OMADM state 0 error 0
[2019/06/01 12:29:11] Request [Set IPv6 Enabled]: Disable IPv6 Succeed.
[2003/10/07 00:00:31] USB Charger: Disconnected
[2003/10/07 00:00:31] Battery Level : 6
[2003/10/07 00:00:50] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:00:50] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2003/10/07 00:00:50] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2003/10/07 00:01:00] LTE Connection established
[2019/06/01 12:31:03] Request [Set IPv6 Enabled]: Disable IPv6 Succeed.
[2003/10/07 00:00:28] USB Charger: Disconnected
[2003/10/07 00:00:28] Battery Level : 6
[2003/10/07 00:00:34] LTE Connection established
[2019/06/01 12:32:07] WIFI: CONNECTED Device Number: 1
[2019/06/01 12:32:07] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/01 12:32:38] WIFI: CONNECTED Device Number: 2
[2019/06/01 19:55:07] WIFI: CONNECTED Device Number: 3
[2019/06/01 19:55:07] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 19:55:13] WIFI: CONNECTED Device Number: 2
[2019/06/01 19:55:13] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 20:29:37] WIFI: CONNECTED Device Number: 3
[2019/06/01 20:29:37] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 20:29:43] WIFI: CONNECTED Device Number: 2
[2019/06/01 20:29:43] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 21:51:04] WIFI: CONNECTED Device Number: 3
[2019/06/01 21:51:04] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 21:51:10] WIFI: CONNECTED Device Number: 2
[2019/06/01 21:51:10] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/01 22:02:34] WIFI: CONNECTED Device Number: 1
[2019/06/01 22:02:40] WIFI: CONNECTED Device Number: 2
[2019/06/01 22:04:04] WIFI: CONNECTED Device Number: 1
[2019/06/01 22:04:10] WIFI: CONNECTED Device Number: 2
[2019/06/01 22:40:40] WIFI: CONNECTED Device Number: 1
[2019/06/01 22:41:16] WIFI: CONNECTED Device Number: 2
[2019/06/01 23:24:42] WIFI: CONNECTED Device Number: 3
[2019/06/01 23:24:42] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/01 23:24:48] WIFI: CONNECTED Device Number: 2
[2019/06/01 23:24:48] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/02 00:29:24] WIFI: CONNECTED Device Number: 3
[2019/06/02 00:29:24] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/02 00:29:30] WIFI: CONNECTED Device Number: 2
[2019/06/02 00:29:30] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/02 07:37:44] WIFI: CONNECTED Device Number: 1
[2019/06/02 07:37:51] WIFI: CONNECTED Device Number: 2
[2019/06/02 07:38:33] WIFI: CONNECTED Device Number: 1
[2019/06/02 07:38:39] WIFI: CONNECTED Device Number: 2
[2019/06/02 14:33:41] WIFI: CONNECTED Device Number: 1
[2019/06/02 14:33:59] WIFI: CONNECTED Device Number: 2
[2019/06/03 10:43:49] USB Charger: Disconnected
[2019/06/03 10:43:49] LTE Connection established
[2019/06/03 10:43:50] Battery Level : 6
[2019/06/03 10:44:08] WIFI: CONNECTED Device Number: 1
[2019/06/03 10:44:08] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/03 10:44:44] WIFI: CONNECTED Device Number: 2
[2019/06/03 12:20:02] LTE Connection lost
[2019/06/03 12:20:02] LTE Connection established
[2003/10/07 00:00:31] USB Charger: Disconnected
[2003/10/07 00:00:32] Battery Level : 6
[2003/10/07 00:00:50] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:00:50] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2003/10/07 00:01:08] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:01:17] LTE Connection established
[2019/06/03 18:20:01] WIFI: CONNECTED Device Number: 3
[2019/06/03 18:20:01] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/03 18:20:07] WIFI: CONNECTED Device Number: 2
[2019/06/03 18:20:07] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/03 19:16:43] WIFI: CONNECTED Device Number: 3
[2019/06/03 19:16:43] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/03 19:16:49] WIFI: CONNECTED Device Number: 2
[2019/06/03 19:16:49] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/03 21:07:22] WIFI: CONNECTED Device Number: 3
[2019/06/03 21:07:22] WIFI: CONNECT: fc:c2:de:63:62:e4
[2019/06/03 22:43:22] WIFI: CONNECTED Device Number: 4
[2019/06/03 22:43:22] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/03 22:43:28] WIFI: CONNECTED Device Number: 3
[2019/06/03 22:43:28] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/03 22:46:52] Request [Set Log Enabled]: Log enable change to Enabled
[2019/06/03 22:46:58] WIFI: CONNECTED Device Number: 3
[2019/06/03 22:46:58] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/03 22:46:58] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/06/03 22:46:58] WIFI: CONNECT: fc:c2:de:63:62:e4
[2019/06/03 22:47:59] WIFI: CONNECTED Device Number: 2
[2019/06/03 22:47:59] WIFI: DISCONNECT: fc:c2:de:63:62:e4
[2019/06/04 00:22:46] WIFI: CONNECTED Device Number: 3
[2019/06/04 00:22:46] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 00:22:52] WIFI: CONNECTED Device Number: 2
[2019/06/04 00:22:52] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 02:36:35] WIFI: CONNECTED Device Number: 3
[2019/06/04 02:36:35] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 02:36:41] WIFI: CONNECTED Device Number: 2
[2019/06/04 02:36:41] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 03:28:21] WIFI: CONNECTED Device Number: 3
[2019/06/04 03:28:21] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 03:28:27] WIFI: CONNECTED Device Number: 2
[2019/06/04 03:28:27] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 04:00:03] WIFI: CONNECTED Device Number: 3
[2019/06/04 04:00:03] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 04:00:09] WIFI: CONNECTED Device Number: 2
[2019/06/04 04:00:09] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 04:44:25] WIFI: CONNECTED Device Number: 3
[2019/06/04 04:44:25] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 04:44:32] WIFI: CONNECTED Device Number: 2
[2019/06/04 04:44:32] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 07:04:55] WIFI: CONNECTED Device Number: 3
[2019/06/04 07:04:55] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 07:05:01] WIFI: CONNECTED Device Number: 2
[2019/06/04 07:05:01] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 08:06:05] WIFI: CONNECTED Device Number: 2
[2019/06/04 10:26:38] LTE Connection lost
[2019/06/04 10:26:44] LTE Connection established
[2019/06/04 11:45:08] LTE Connection lost
[2019/06/04 11:45:14] LTE Connection established
[2019/06/04 12:10:42] LTE Connection lost
[2019/06/04 12:10:45] LTE Connection established
[2019/06/04 12:29:28] LTE Connection lost
[2019/06/04 12:29:34] LTE Connection established
[2019/06/04 12:41:21] LTE Connection lost
[2019/06/04 12:41:27] LTE Connection established
[2019/06/04 13:09:12] LTE Connection lost
[2019/06/04 13:09:18] LTE Connection established
[2019/06/04 13:09:55] LTE Connection lost
[2019/06/04 13:10:00] LTE Connection established
[2003/10/07 00:00:34] USB Charger: Disconnected
[2003/10/07 00:00:35] Battery Level : 6
[2019/06/04 13:44:56] LTE Connection established
[2019/06/04 13:45:13] WIFI: CONNECTED Device Number: 1
[2019/06/04 13:45:13] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 13:45:53] WIFI: CONNECTED Device Number: 2
[2003/10/07 00:00:34] USB Charger: Disconnected
[2003/10/07 00:00:34] Battery Level : 6
[2019/06/04 18:10:40] LTE Connection established
[2019/06/04 18:10:54] WIFI: CONNECTED Device Number: 1
[2019/06/04 18:10:54] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:11:21] WIFI: CONNECTED Device Number: 2
[2019/06/04 18:14:33] USB Charger: Connected
[2019/06/04 18:16:03] USB Charger: Disconnected
[2003/10/07 00:00:36] USB Charger: Connected
[2003/10/07 00:00:36] Battery Level : 6
[2019/06/04 18:17:07] LTE Connection established
[2019/06/04 18:17:31] WIFI: CONNECTED Device Number: 2
[2019/06/04 18:17:31] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:17:31] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/06/04 18:17:49] WIFI: CONNECTED Device Number: 3
[2019/06/04 18:17:49] WIFI: CONNECT: ac:63:be:0f:8c:39
[2019/06/04 18:17:55] WIFI: CONNECTED Device Number: 2
[2019/06/04 18:17:55] WIFI: DISCONNECT: ac:63:be:0f:8c:39
[2019/06/04 18:27:34] Request [Set Log Enabled]: Log enable change to Enabled
[2019/06/04 18:27:40] WIFI: CONNECTED Device Number: 2
[2019/06/04 18:27:40] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:27:40] WIFI: CONNECT: 00:11:50:6f:fb:0c
[2019/06/04 18:29:34] USB Charger: Disconnected
[2019/06/04 18:30:01] Request [Set IPv6 Enabled]: Enable IPv6 Succeed.
[2019/06/04 18:30:48] USB Charger: Disconnected
[2019/06/04 18:30:48] Battery Level : 6
[2019/06/04 18:30:49] LTE Connection established
[2019/06/04 18:31:06] WIFI: CONNECTED Device Number: 1
[2019/06/04 18:31:06] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:31:12] WIFI: CONNECTED Device Number: 0
[2019/06/04 18:31:13] WIFI: DISCONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:31:18] WIFI: CONNECTED Device Number: 1
[2019/06/04 18:31:18] WIFI: CONNECT: 00:05:cd:3d:f2:44
[2019/06/04 18:31:42] WIFI: CONNECTED Device Number: 2

 

You can see I have  turned on and off the IP6. 

 

 

0 Likes

Re: Jetpack MHS900 Disconnect

Deano61
Member

Okay, still have not hreard back from you, but here is an update.  Right now, the cellphone I am using as a hotspot has a signal strength of -96.  The jetpack sitting right next to it is -107.

 

0 Likes

Re: Jetpack MHS900 Disconnect

Community Manager
Community Manager

Thank you for the details. I did not find any reported issues in that area. Woud you be able to provide the nearest intersection to you? Do you notice your phone also losing connection like the Jetpack? Have you had the Jetpack inspected at a store?  EricaG_VZW

0 Likes

Re: Jetpack MHS900 Disconnect

Deano61
Member

Hello, thank you for the response.

In answer to your question, no my cellphone does not exhibit the same behavior, even when sitting right next to the jetpack.  Yes, I have taken the jetpack back to the verizon store where I origionally purchased it, where they replaced the sim card with no apparent change.  As to the nearest intersection, I am not sure.  Verizon was going to build a tower here on my property, in fact they have been paying a lease on the  land for the last 4 years and have not yet built the tower.

Thanks for your help

 

0 Likes

Re: Jetpack MHS900 Disconnect

Deano61
Member

I received a private message from you req

0 Likes

Re: Jetpack MHS900 Disconnect

Deano61
Member

I received a private message from you requesting my phone number, however I see no way to reply to that message.  There is no reply button.

 

0 Likes