Thanks for visiting the user forums! We know it can be very important to sign into your Admin Page to get the most out of your device. We're here to assist. John provided some good information on accessing your Admin info. Did this work for you? Are you still in need of assistance? If so, please provide us with your Jetpack make & model for more details.
Making sure you are able to sign into your jetpack admin page is definitely important. We're glad to help. Was your phone connected to the jetpack when you tried to log in? Have you tried to sign in from a computer? JosephT_VZW
Being able to know what your message says is imperative. I am sure we will figure this out and help you. I do need to get more information to better help you. What is the make and model of your jetpack? Are you connected to your computer and able to browse the web? AmberF_VZW