How can I update my firmware if the update says it won't complete?

LittleSue
Member

I click to install and then it says there was a problem and no changes were made but it keeps prompting me to update.

Any suggestions?

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Re: How can I update firmware when the device cannot complete the update? For Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4620LE

Community Manager
Community Manager

Let's get your update done successfully at once LittleSue! Please do a hard reset first as per the instructions at this link http://vz.to/1lG7dOQ then you should be able to complete update.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: How can I update firmware when the device cannot complete the update? For Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4620LE

Community Manager
Community Manager

Let's get your update done successfully at once LittleSue! Please do a hard reset first as per the instructions at this link http://vz.to/1lG7dOQ then you should be able to complete update.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

View solution in original post

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